1. Definitions
In these terms, "LTJ Transport", "we", "us" and "our" refers to Tony Jefferies trading as LTJ Transport. "Customer", "you" and "your" refers to the individual or business requesting our services. "Vehicle" refers to the car, van, motorcycle or other vehicle to be transported. "Job" refers to any single collection and delivery instruction accepted by LTJ Transport.
2. Scope of Services
LTJ Transport provides specialist vehicle transportation services including open transport, classic and high-value car transport, dealership collections and deliveries, salvage and non-runner recovery, and auction house transport. All services are subject to availability and operational conditions.
We reserve the right to decline any job at our sole discretion, including where the vehicle condition, location, or customer conduct presents unreasonable risk.
3. Quotes and Booking
All quotes are provided based on the information supplied by the customer at the time of enquiry. Quotes are valid for 7 days unless otherwise stated. A quote does not constitute a confirmed booking. Confirmation is given only when we have agreed a date and time with the customer.
Prices may be revised if the vehicle description, condition, or collection/delivery location differs materially from that described at the time of quoting.
4. Customer Responsibilities
You are responsible for ensuring that:
- The vehicle is accurately described at the time of booking, including its make, model, running condition and any known damage
- All personal belongings, loose items, and non-standard attachments are removed from the vehicle prior to collection
- The vehicle is accessible at the agreed collection point at the agreed time
- You have the legal authority to instruct the transportation of the vehicle
- Appropriate insurance is in place for the vehicle during transit, unless otherwise agreed in writing
5. Non-Running and Salvage Vehicles
For vehicles that are non-running, damaged, or SORN, you must disclose the full extent of immobility or damage at the time of booking. Failure to do so may result in additional charges or refusal of service on arrival.
LTJ Transport is not liable for any pre-existing damage to non-running or salvage vehicles that is not documented at the time of collection.
6. Collection and Delivery
Estimated collection and delivery times are given in good faith but are not guaranteed. LTJ Transport will not be liable for delays caused by traffic, weather, mechanical issues, or other circumstances beyond our reasonable control.
If no authorised person is available to accept delivery at the agreed time, we reserve the right to charge for a re-delivery or storage at a reasonable daily rate.
7. Payment
Payment is due upon completion of the job unless a prior credit arrangement has been agreed in writing. We accept bank transfer and cash. Invoices not settled within 14 days may be subject to a late payment charge.
For trade customers and dealerships, monthly account terms may be available subject to agreement.
8. Liability and Insurance
LTJ Transport carries comprehensive motor trade insurance. In the event of damage caused by our negligence during transportation, we will work with you to resolve the claim through our insurer.
We will not be liable for:
- Pre-existing damage not noted at the time of collection
- Loss or damage to personal belongings left in the vehicle
- Mechanical failure or electrical faults that arise during or after transport where these are not caused by our handling
- Indirect, consequential, or economic losses of any kind
- Delays caused by circumstances beyond our reasonable control
Our liability in any event is limited to the reasonable cost of repair or the market value of the vehicle at the time of damage, whichever is lower.
9. Cancellation
You may cancel a confirmed booking at any time. If cancellation is made with less than 24 hours' notice, we reserve the right to charge a cancellation fee of up to 50% of the agreed job price to cover costs already incurred.
We reserve the right to cancel a job in exceptional circumstances. In such cases, we will provide as much notice as possible and will not charge a cancellation fee.
10. Complaints
If you are dissatisfied with our service, please contact us in the first instance at tony@ltjtransport.co.uk or by calling 07855 416 087. We aim to acknowledge all complaints within 2 working days and resolve them within 14 days.
11. Data Protection
We handle your personal data in accordance with our Privacy Policy and UK GDPR. By using our services, you acknowledge that we will process your personal data as described in that policy.
12. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We may update these terms from time to time. The current version will always be published on our website. Continued use of our services following any update constitutes acceptance of the revised terms.